24/7 service · Free inspection24/7 service · Free inspection in all governorates
Hotline:16062Specialised maintenance for every Hisense appliance: TVs and screens, air conditioners, refrigerators, washing machines, deep freezers, dishwashers, dryers and microwaves. We have technical teams in every governorate, and they reach your home any time, day or night. Inspection is free, parts are genuine, and every repair comes with a written 6-month warranty. TVs are a different story, though: we repair at board level. We don't just tell you to buy a new one.
Our average response time is under a minute. Hisense customer service runs around the clock, every day.
Whatever Hisense appliance you're dealing with, we have a team that specialises in exactly that one, not a generalist who handles everything the same way. The TV technician only does screens. The AC technician only does air conditioning. Each one knows Hisense's models and fault codes inside out. The result? Faster diagnosis, and in most cases, the job's done on the first visit.
Won't turn on. Sound with no picture, which usually means the backlight. Lines across the screen. VIDAA freezing up. We repair all of it at board and backlight level with genuine parts, any size from 32 to 100 inches, ULED or QLED.
The most common Hisense AC complaints: not cooling, dripping indoors, ice on the pipes, an E code on the display. We send a technician who specialises in inverter units specifically, not general AC work — full repair, deep clean, genuine refrigerant, and installation if you need it.
Fridge not cooling, or the freezer's fine but the fridge side isn't? Excess ice, water on the floor, a compressor that won't stop running? Our refrigeration technicians handle all of it quickly, and if there's food sitting in a dead fridge, that call jumps the queue.
Won't drain, won't spin, won't heat, or throwing an E or F code? Front-load, top-load, inverter — we fix them at your home with genuine parts, and yes, a written warranty.
What's inside a dead freezer can't wait around. Upright or chest, home or commercial, weak freezing or a total stop or ice building up fast — we move on these quickly, and commercial freezers get top priority.
Dishwasher not draining, not heating, leaving a white film on your dishes, or leaking? We fix the actual fault, and while we're there, we calibrate the salt system to your local water hardness too.
Drying's slower than it used to be. The water tank light stays on. The drum won't turn. We service condenser and heat-pump dryers, and a deep condenser clean alone often brings the performance right back.
Runs but doesn't heat, which is usually the magnetron. Sparks inside. A turntable that won't turn. Don't open a microwave yourself — there's a high-voltage capacitor in there that can actually hurt you. Our technicians discharge it safely before they touch anything else.
The 16062 hotline runs 24/7, or message us on WhatsApp at 01050887010. Tell us the appliance, the model, and a quick description of what's wrong. If there's a code on the display, mention that too.
We arrange the earliest slot available in your area. In Greater Cairo, Alexandria and the Delta, that's usually the same day.
The technician pinpoints the fault, then gives you the full final price before touching anything. The decision is yours from there.
Genuine parts get fitted right in front of you. You get an official invoice and a written warranty certificate. And afterward, we call to make sure everything's running the way it should.
We only work on Hisense, not every brand under the sun. That means faster diagnosis and a more accurate repair, because we actually know the models and fault codes instead of guessing at your appliance's expense.
Most workshops will just tell you to replace the TV, because the truth is they can't repair boards. We fix backlights, power boards, mainboards and T-CON boards, for a fraction of what a new screen costs.
Our technicians are spread across every governorate. You won't spend time hunting for the nearest Hisense service center, and you won't have to move a heavy appliance anywhere. We come to you.
The inspection costs nothing. The price gets quoted to you and approved by you before any work starts. No surprise fees, ever.
We only fit genuine parts. After the swap, we hand you the old part, and you get an official invoice with every detail on it.
Every repair comes with a written warranty covering both the labor and the part. If the same fault comes back within that period, we fix it again for free.
Our Hisense customer service team answers questions and books repairs 24 hours a day, every day of the week. Looking for the Hisense customer service number? Want to know why your TV or AC is acting up? Wondering when the technician will actually show up? Or just want to book a repair at home? Reach out, and we'll set you up with the nearest available slot in your governorate.
We cover Cairo, Giza, Alexandria, the Delta, Upper Egypt and the Canal cities, and every request goes to the nearest technician who specialises in that exact appliance. Logging the request isn't where our job ends, either. Before the visit, we confirm the appointment and the fault details with you. During the repair, we keep the steps and the cost clear. After the technician leaves, we call again just to make sure everything's actually running properly.
Need Hisense customer service or want to book a repair? Call our hotline on 16062 and tell us the appliance, the fault, and your area. Our team registers the request and stays on it until the job's done.
Hisense appliances always show the fault as a clear code on the display. Below are the most common AC and washer codes, what each one means, and the first safe thing to try before you call us. Full tables for every appliance live on their own pages:
| Code | Appliance & meaning | Likely cause | First safe step |
|---|---|---|---|
| E1 | AC — room temperature sensor | Faulty sensor or its wiring | Cut power 5 minutes at the breaker; restart |
| E2 | AC — coil sensor or over-temperature | Clogged filters or the sensor | Wash the filters, let it cool, retry |
| E4 | AC — indoor fan motor | Fan motor or a visible obstruction | Check nothing blocks the blower |
| E1 / F01 | Washer — water not entering | Closed tap or clogged inlet filter | Open the tap; clean the hose filter |
| E2 / F03 | Washer — drainage problem | Clogged pump filter or kinked hose | Clean the pump filter; check the hose |
| E4 / F08 | Washer — door lock not engaging | Door switch or a caught garment | Close the door firmly to the click |
One thing to know: codes can vary a bit between models and generations, and between fixed-speed and inverter ACs. Easiest fix: photograph the code on your display and WhatsApp it to 01050887010. We'll tell you what it means, free, no need to dig through the manual.
Hisense is one of the fastest-growing brands in Egypt right now. It's the world's second-largest TV maker, and its appliances have landed in a huge number of Egyptian homes at prices that compete and quality that holds up. We're a service center that specialises in Hisense appliances specifically, and we're always upfront about where you should go, and when:
If your appliance is still under its original purchase warranty, use that first. It's your right, and it costs nothing. Pull out the warranty certificate you got with the appliance and call the number printed on it. And don't let anyone open the appliance before that, or the warranty could be voided.
Once that warranty runs out, that's where we come in. Specialist repair for every Hisense appliance, genuine parts, a written 6-month warranty on the repair itself, at your home, in any governorate, and usually the same day you call.
Call 16062 and give us your appliance model. We'll be straight with you: if the warranty's still valid, we'll point you to where it's honored. If it's expired, we'll confirm coverage and give you an approximate cost before any technician heads out.
No matter where you are, you don't need to search for the nearest Hisense service center, and you definitely don't need to move a heavy TV or appliance anywhere. Our technicians cover every governorate in Egypt and come straight to you:
In Greater Cairo, Alexandria and the Delta, we usually make it there the same day. Everywhere else, we arrange the earliest visit we can. Call 16062 and tell us where you are.
Our number is 16062, a hotline that runs 24/7 across every governorate and every appliance we service. You can also book through WhatsApp at 01050887010, or reach our landline at 0237615300.
Good news: it's repairable in the vast majority of cases. It's actually the most common TV fault out there, a backlight issue, and it's the repair we do most often: genuine LED strip replacement, at a fraction of what a new TV costs. Want to check it yourself first? Hold your phone's torch close to the screen while it's running. See a faint image appear? That's the backlight, and it's fixable.
Yes. Inspection is completely free everywhere we operate. You'll get the full final price before any repair happens, and the decision is entirely yours, no obligation.
We're open around the clock. In Greater Cairo, Alexandria and most Delta cities, the technician usually shows up the same day. Elsewhere, we arrange the earliest slot we can, typically within 24 hours. And for emergencies, a dead fridge, a leak, an AC that's tripping the breaker, we move immediately.
Yes. We use genuine parts matched exactly to your model. After the swap, you get the old part back in your hand, plus an official invoice listing the part and its price.
Six months, in writing, covering both the labor and the part. If the same fault shows up again within that period, we fix it again at no charge.
Yes. 24 hours a day, every day, including Fridays and public holidays. A broken fridge in the middle of summer doesn't wait for a convenient day, so neither do we.
That depends on the fault and the parts it needs, which is exactly why we always start with a free inspection. The technician nails down the problem, then quotes the final price before any work starts, no hidden fees. And if a repair genuinely isn't worth it next to a new unit, we'll tell you that too.
A small fault today can turn into a bigger bill tomorrow. Call now and the nearest specialist technician will get to you fast. Free inspection, clear pricing before we start, and a written warranty once we're done.
