24/7 service · Free inspection24/7 service · Free inspection in all governorates
Hotline:16062A deep freezer isn't like any other appliance in your home. When it breaks down, you don't just lose convenience, you lose everything inside it. Hisense freezers, both the upright drawer models and the chest style, run in homes and shops across Egypt, and we serve them around the clock. Freezing weakened, or the unit stopped completely? Call 16062 right away and say "stopped freezer with food." Your report takes an emergency track, and the technician arrives with the common parts already in hand.
We repair: upright with drawers · chest freezers · NoFrost and conventional, for homes, shops and supermarkets.
Freezer stopped with food inside? Do NOT open the door. A closed, full freezer holds its freeze for 12–24 hours. Call 16062 right now, and if it's a commercial unit (a shop or supermarket), your report takes top priority automatically.
A freezer runs for years without a complaint. When it finally does act up, it's usually one of the faults below. Walk through them in order, and keep one thing in mind: anything inside the sealed refrigerant circuit is strictly technician work:
a tired defrost system that lets ice block the air ducts on NoFrost models, a leaking door gasket, a sensor giving a wrong reading, or gas beginning to run low.
paper-test the gasket, set the recommended coldest setting, and check that drawers aren't packed tight enough to block the air vents. If the weak freezing doesn't budge, the next step is a pressure check and a defrost inspection.
start with power (plug, breaker, or extension cord), then the compressor's relay and overload, which is the most common culprit right after a power cut, then the thermostat or the control board, and finally the compressor itself.
plug it directly into the wall with no extension cord, and give it a full hour after any power cut so the compressor can equalise pressure. Still nothing after that? Treat it as an emergency, keep the door shut, and call us.
Thick ice on the walls or around the door isn't just unsightly. It eats into your storage space fast.
most often a gasket that's letting moisture in, though frequent door-opening or a door that won't seal plays a part too, and on NoFrost models a weakened defrost system can be behind it. On a conventional chest freezer, though, some ice is completely normal and just needs defrosting now and then.
paper-test the gasket, and give the unit a full defrost with it unplugged and the doors open. One thing to avoid at all costs: never use anything sharp to chip away ice, because a single puncture in the wall means a gas leak and a freezer you likely won't save.
Hours of continuous running. Sides of the unit hot to the touch. A power bill that's crept up. Those symptoms usually trace back to the same handful of causes.
a leaking gasket, a cramped spot with poor ventilation (common with freezers stuck in a closed balcony or a tight corner), a dusty condenser, a sensor that isn't cutting the compressor off, or low gas.
give the unit some breathing room, brush the condenser clean with the power off, and paper-test the gasket. Still running non-stop after all that? Time for a gas and sensor check.
a blocked defrost drain, an evaporation tray that's shifted out of place, the unit sitting slightly tilted, or old food residue that leaked and froze at the bottom.
level the feet first, carefully clear the visible section of the drain, and do a deep clean after a full defrost. Still there afterward? That's when it's worth having a technician take a look.
Any fault in a shop or supermarket freezer isn't really about comfort, it's stock losing value hour by hour. That's why we treat commercial freezer reports as top priority, with technicians who are used to heavy commercial loads.
if you can, move the most critical stock to the nearest available freezer, and call us right away, making sure to mention it's a commercial unit.
Call 16062, and say it in your first sentence if it's a stopped freezer with food inside, or a commercial unit: that gets you the immediate emergency track.
The refrigeration technician shows up with the common relays, sensors, and defrost parts already in the bag for your model.
A full check of the cooling system comes first, free of charge, and we tell you the final price before touching anything.
Then the repair itself: genuine parts and refrigerant, a follow-up check that freezing has stabilized, an invoice, and a written 6-month warranty.
Relays and overloads, thermostats and sensors, defrost heaters, door gaskets in every size, fans and control boards. Genuine Hisense freezer parts, all in stock. We fit them in front of you, hand back the old part, and back everything with the 6-month warranty.
Refrigeration technicians cover every governorate in Egypt. A stopped freezer with food inside gets emergency priority no matter where you are, and commercial units for shops and supermarkets take top priority too. Call 16062 and tell us your area and the type of unit.
A closed, full freezer holds its freeze for 12–24 hours, and a full one lasts noticeably longer than an empty one. The one thing that matters most: don't open the door at all. Call us immediately, because stopped-freezer reports get emergency priority on our end.
It's 16062, staffed 24/7 across every governorate. You can also WhatsApp 01050887010 with the model and the fault. Emergencies get bumped to an immediate track, no waiting in line.
Yes, and at top priority too. Shop and supermarket freezers run heavier loads than home units, and every hour a fault sits unfixed costs you money. Mention on the call that it's commercial, and we'll assign the nearest technician who's used to those loads right away.
No, it isn't. A NoFrost unit shouldn't be building ice at all. When it does, it usually means moisture is getting in, either through a leaking gasket or a door that isn't sealing, or the defrost system itself has weakened. Paper-test the gasket first. If the ice keeps coming back after that, it's time for a defrost check.
Yes, right in your home, with specialist equipment. Leak repair and genuine refrigerant charging happen together. And here's the important part: we find and fix the leak first. A simple top-up that empties out again in a few weeks isn't a real fix.
Inspection is always free. The full final price gets quoted before any work starts, and both the repair and the part carry a written 6-month warranty. A stopped freezer takes priority, with no extra rush fees tacked on.
Months of food, or a shop's entire stock, are sitting inside your freezer right now. Don't leave that to chance — one call to 16062, and a Hisense refrigeration specialist is on the way.
Emergency priority for stopped freezers · free inspection · genuine parts & refrigerant · written 6-month warranty.
